Testimonials

From Landlords:

Neil is honest, reliable and trustworthy. The tenants rent is always paid in on time, and fair quotes obtained for any additional work that is required. Issues are dealt with quickly and efficiently and resolved well on behalf of both parties. I have no qualms in recommending his services for the management of your property.
Zanine, Gloucester Terrace

Neil has been a great agent to work with. He is meticulous, efficient and reliable. He follows up and is prompt in replying to queries. I would recommend him highly.
Rajhev, Queens Gardens

I have found Neil Aitken to be a very good manager of my rental property.  He is always prompt in his actions and has a good network of skilled professionals to address any work that is required.  He keeps me well informed of any developments and is reasonable in his approach.  I would gladly recommend Neil as a rental property manager.
Stelios, Gloucester Terrace

A year ago, when I decided to let my ground floor flat, I contacted a well known agent.  A woman came to inspect the flat and later her boss.  I did not take to either of them or their attitude.  I then contacted Cavendish Rowe and Neil Aitken came to see me.  He was pleasant and efficient and I liked him.  When the flat was prepared he let it immediately. Neil can be strict with tenants over rent collection and they toe the line.  If I have a problem we discuss it.  He has now let the flat for a second year, at the end of the present contract. From my personal experience, I would have no hesitation in recommending his services.
Betty, Gloucester Terrace

I would like to share the experience we have had with Neil since he has been responsible for the letting and then management of our flat in London. Neil is responsive, proactive, customer focused, reliable and organised. Whilst he was looking for a tenant for the flat, he was very good at balancing our wish to maximise our rental income with the realities of the market. Since he has been managing our flat there have been quite a few issues with the boiler and the building which he has managed professionally and with excellent communication, ir keeping us informed of all that was happening whilst giving advice. Based on my experience, I would highly recommend Neil as a person to let or manage a property.
Elisabeth, Brook Mews North

From Tenants:

Mr. Aitken has been, for a while, responsible for the management of the property (5-126 Gloucester Terrace) I have been renting for the last one year. I wish to take this opportunity to assure you that his services, this far, have been truly commendable - in the event of any problem or need for assistance, as regards the management of my apartment, he has always been easily accessible and has rendered timely and efficient services. 
Riddhi, Gloucester Terrace

I have been living in a flat managed by Neil since a few months and I am perfectly happy with his service. Neil is very helpful and reactive to answer any questions I may have and to help liaise with the landlord when necessary. I have never had any issue calling or emailing twice for the same issue/ question as Neil always answer quickly to my requests. As a tenant , I am very happy in the way he manages the flat I am living in. 
Heloise, Carroll House

Neil's service as manager of our rented flat has been exemplary.  He is always genial, professional, and responsive.  When we first moved in the flat had recently been renovated by the landlord and there were a few kinks to work out.  Neil was extremely efficient and effective at handling these issues.  We have never felt that he or his team were unavailable or slow to respond including on certain occasions when problems occurred at inconvenient hours.  Anyone who has been sent by Neil to handle any issues has also always been appropriately qualified and very professional.  I would unreservedly recommend him as a manager.
George, Lancaster Gate

I believe Neil is a great property manager, being very proactive and very helpful when it comes to solving issues. I have been dealing with Neil for now a bit more than eight months and I find him very reliable and very committed. I would without any problem recommend Neil to any people. 
Stanislas, Craven Hill

Just wanted to say thank you for the excellent management and service you have and are continuing to provide in relation to the flat located at  14 Westbourne Terrace . Over the past 18 months or so you have always ensured that any issues have been addressed both promptly and appropriately  and resolution has been carried out with little disturbance or disruption. For those of us renting , this is the service we should expect however more than often I've been let down by previous property management companies and it is such a relief and gratification to have management on board such as yourself. Professional , competent and quality service.
Darrel, Westbourne Terrace

I’ve been renting an apartment serviced by Cavendish Rowe for almost over a year.  In all that time, I have had excellent service and response to either queries raised, or faults sorted out (eg faulty cooker repaired, boiler repaired).  Thankfully, these have been few!  My main point of contact is Neil.  He has been a good conduit between me and the landlord and successfully negotiated installation of new furniture to both my and landlords satisfaction.
Lee, Hatherley Court

Neil took over management of our flat several months ago.  Since he took over responsibility, we have been very pleased with the service.  In our dealings with him, Neil has been professional, extremely responsive and issues/problems are resolved in a timely fashion.
Daniel, Queens Gardens

From Purchasers:

We purchased a property via Cavendish Rowe and we found them all to be very professional, helpful and courteous throughout the purchase. Alex Pye the senior consultant at Cavendish Rowe, was always on hand on the other side to deal with any queries we had, he was not pushy and left us to make our own minds up. Nothing was too much trouble for him to ensure that we were totally happy. Even after exchange he was willing to stay behind after work to let us in to measure up and take friends round to view the property. He did this on two occasions, when he could easily have said to us to wait until we moved in.

We wouldn’t hesitate in choosing Alex Pye and Cavendish Rowe when we come to sell the property.
Kamal M, Gloucester Mews West

Alex and the team at Cavendish Rowe found me the ideal investment property to purchase within a few days of me contacting them. Having taken the time to discuss and understand my specific requirements, I was given up to date market information to help navigate me through my options for a medium to long term plan. With advice and guidance I was able to move swiftly through the process to a successful completion.

In a competitive and challenging market I would not hesitate in recommending Alex and the team.
Clare Gillbanks, Lancaster Gate

From Vendors:

Cavendish Rowe and Lily in particular did a wonderful job of selling my property quickly and efficiently. The whole team were totally professional, very caring and all were completely aware of my needs and timeframe every step of the way. I would like to take this opportunity to thank the whole team for being proactive and Lily for securing a buyer that exchanged and completed within 4 weeks, enabling me to purchase my new home in Queens Park.

Cavendish Rowe is an agency with a difference, the staff care.
Stephen Porter, Westbourne Terrace

I have recently sold a property through Alex at Cavendish Rowe and was keen to write to you to pass on my gratitude and express how impressed I was with the service I received from start to finish. Not only did CR sell my flat quickly and efficiently, but they also achieved the price I was looking for. Being in the property industry myself, I wanted an agent I could trust – I was not disappointed. I am the first to admit that I have rather high standards and I was bowled over by the professionalism and levels of communication that was upheld at all times. In the current climate, it is so important to find an agent that not only finds a good buyer but has the experience and skill to help carry the purchase through to completion. We had a difficult sale and Alex was critical in helping negotiate between all the parties to ensure it was as painless as possible.

I would highly recommend Cavendish Rowe to anyone in the area looking for a pro-active agent with a professional and trustworthy approach. Thank you to the whole team.
Olivia P, Gloucester Terrace